Hi. Emir here again from Freelancer. I got to read your comment on deepakp118’s article and we appreciate the feedback.
I’d like to address your concerns.
Again, I’d like to assure that Freelancer.com will only suspend or freeze accounts to validate a user’s account or investigate the transactions made through the site. A part of those procedures requires users to submit high resolution photos of their IDs together with other documents. Once we receive the requirements and the investigation reveals no unauthorized transactions, we will immediately unsuspend the account. The money inside these suspended accounts will not go anywhere and once the account verification procedures are done, it’ll be made available to the user. These policies and procedures are in place to provide a safe environment for freelancers and employers alike.
Freelancer.com Support Teams dedicate themselves to get account issues resolved as quickly as possible. Have no doubt that we are working on getting your concerns resolved.
In regards to your concern about project fees and commissions, please be assured that the fees are taken as part of the charges for our services -- most of which are nominal. Freelancer is always transparent with our fees, listing them clearly throughout the site. For more details, please visit our Terms and Conditions, FAQ , our How Tos & Articles sections at Freelancer.com.
Also, we’ve taken into account your suggestions on improving account verification procedures.
I’d like to completely assure you that Freelancer.com aims to provide the best customer experience. We value all the feedback that we get and we don’t take it against anyone if they post negative comments. We take the time to address their concerns and help them get their issues resolved.
I’d like help you further. Please send your username to email@example.com
and I’ll personally escalate your concerns to our Customer Support Managers and sort out the issues around your account immediately.
We hope we’ve addressed your concerns and I hope to hear from you soon.