Update #2: The CEO has called me and notified me that the first wire was held up at an intermediary bank in California, and has been resent. They have also refunded the $ 1,000.00 project fee back to the client so that he can pay that to me as well.
After numerous emails and support tickets and live chat conversations that didn't provide any answers, Matt Barrie finally gave me an explanation at 10:30 pm when he called me.
The explanation given for why my driver’s license was rejected was because their manual states that potential counterfeit ID’s would have a brown background in the photo section of the driver’s license instead of a white background. When I renewed my license a few months ago the DMV gave me the option of using my recent license photo or take a new one. I opted to use the old photo. It’s a black and white photo as far as I can tell, but according to Matt Barrie the background of my driver’s license photo appeared to be “brown.” I think it’s a rather ridiculous reason for why they rejected my ID, it clearly does not look like a brown background photo and is in fact my valid New York ID issued from the state. Regardless, they should have told me this immediately instead of giving me the runaround for days and holding up my payment. They also should have done this verification process before I began working on the project and before I waited for 2 weeks for the first wire. They also never requested that I do a keycode verification where I hold a sign using the unique keycode they give me and holding up my ID. I am displeased with their handling of this, but thankful that my client is dependable and professional and has opted to continue this project off of freelancer.com.
I regret that these are the actions I had to take in order to get freelancer.com to clarify why they were holding my payment and rejecting my ID. I am lucky enough to be working with an understanding and motivated client who has gone out of his way to help clear up this situation. He was gracious enough to advance me a payment this evening even though he is still awaiting his returned funds from freelancer.com
In the future, I hope that freelancer.com will be more direct with their customers when issues like this arise. I also hope that everyone who is having a similar issue gets it resolved ASAP without it having to come to this ugliness.
My wife and I cannot thank all of you enough for your support. When companies won’t do the right thing, it’s good to know that the power of social media can help keep them accountable.
Update: Freelancer has returned the funds to the client and I will be working directly with the client, outside of freelancer.
As of now, freelancer still has not given a reason why my drivers license was rejected as a valid form of identity verification.
I want to thank everybody for pressing this issue and helping to get it resolved. It was unfortunate that this is what it took. I wish luck to everyone else in a similar situation.