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Thread: Axis Capital Group, Inc. CA Review - Formal Complaint

  1. #1
    luanja0 is offline Junior Member
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    Axis Capital Group, Inc. CA Review - Formal Complaint

    I am writing to make a formal complaint against the Axis Capital Group, Inc. located at 4640 Admiralty Way, Suite 500 Marina Del Rey, CA 90292. On my first contact with this company the as soon as we moved to CA from Jakarta Indonesia, they were impressive. They were the only one from many calls I received from many mortgage companies that was considerate and not pushy. We went through the pre-approval process which now I see was nothing more than pulling credit. 

    After we had a pre-approval we made a proposal on a home and that is when it all went to the waste. Here we are 5 weeks after they received the signed offer letter from the seller and me however we still don't have anything other than great frustration. No approval but no decline either totally up in limbo. I believe they have forgotten about us. 

    The underwriter has asked for the same documents many times even after we have delivered them with what they have asked, kind of like they are very sluggish to look at all the docs that are in the emails.  

    We are now in an awful limbo trying to think out if we should just walk away and lose our escrow money since we are way out of our 10 day cooling off period. To sum up, at this time I would obey them to whatever company they went to nevertheless I wouldnít refer my worst enemy to this company that is either brutally short-staffed to handle what they are taking in or just down right impolite and rude for wasting someoneís time because they donít want to do their jobs or maybe they are a scam, I donít know. 

    Trust me, I am warning you, I know how hard it is to take in more than you can do with being understaffed but that is where you put a priority on stuff based on when it came in. I work for a dealership in the service department and I donít think I have ever seen anything this bad before. 

  2. #2
    ribshaw's Avatar
    ribshaw is online now Nigerian Ministry
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    Re: Axis Capital Group, Inc. CA Review - Formal Complaint

    Quote Originally Posted by luanja0 View Post

    We are now in an awful limbo trying to think out if we should just walk away and lose our escrow money since we are way out of our 10 day cooling off period.
    Its hard to say as I don't know anything about the company, although judging by your complaints all over the web I am guessing they pissed you off. There are some incompetent people out there, also some underwriters behind the scenes are having to dot all their I's and cross their T's as it were. Some of this is as a result of the mortgage crisis that almost wrecked the world, you may have heard rumors. Prior to that you could fog a mirror or tell a good story and get a loan, after not so much.

    For instance I have talked to two self employed people who had money DEPOSITED into their accounts and the underwriters heavily questioned where the money came from and sought assurances that it was not some sort of a sneaky loan they had received. This happened in two separate states, and not the same mortgage company AFAIK.

    Another company called me several times to verify the same things on a friend of mine and his wife. He was working with me at the time, finally on the last call I told them he had not worked for me for a year or so. After the dead silence, I told the lady I was kidding, and that was the last call I got. They did finally get the loan, but holy hell.

    Assuming you have an agent I would have them work with the seller so you can both end up with what you want. Find another lender and get the deal done first, then you can do what needs to be done with any cost you might have incurred.
     
    "It's virtually impossible to violate rules ... but it's impossible for a violation to go undetected, certainly not for a considerable period of time." Bernie Madoff
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  3. #3
    Whip's Avatar
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    Re: Axis Capital Group, Inc. CA Review - Formal Complaint

    Quote Originally Posted by ribshaw View Post
    For instance I have talked to two self employed people who had money DEPOSITED into their accounts and the underwriters heavily questioned where the money came from and sought assurances that it was not some sort of a sneaky loan they had received. This happened in two separate states, and not the same mortgage company AFAIK.
     
    A friend of mine has a son going though the same thing. He lives at home, doesn't spend any money because he doesn't have to, but they are looking at him like he's scamming to get it.

    Meanwhile scammers like spatola can sell a house for a $17,000 loss to buy a house that's $300,000 more in 2013. I don't get it.

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