Results 1 to 3 of 3

Thread: Greyhound Bus Lines has Abysmal Customer Service

  1. #1
    Soapboxmom's Avatar
    Soapboxmom is offline Administrator
    Join Date
    Jun 2010
    Location
    Mars
    Posts
    7,995
    Blog Entries
    3

    Greyhound Bus Lines has Abysmal Customer Service

    I got to the Greyhound station at 7:05 to pick up an elderly friend. I discovered from the boards that her bus was expected to come in late. By 9:30 I was completely panicked as the bus she was supposed to be on was dropped from the posted board entirely.

    The ticket sales rep said the bus was late and she had no update. The security officer / office manager said the bus had come in on time. I finally blew and demanded he check out the schedule carefully as I was very concerned that my friend was travelling alone, 3 hours late and nowhere to be found. He finally, after a huge mother meltdown, did confirm her route and discover the bus was 4 hours behind schedule. He had a foot and 100 pounds on me, but if I hadn't gotten confirmation as to her whereabouts I would have flattened that rude dude. She borrowed a cell phone and told my husband on the home phone that they were actually due in 5 hours past the scheduled time.

    By the time she got there, she was exhausted after 1 day and 20 hours on the bus and I was having quite unpleasant exchanges with the Greyhound folks who didn't have accurate information about their buses. Late might be understandable, but not knowing if your elderly passengers are on a late bus or lost is not. I was so worried.

    There is no excuse possible for such complete disregard for customers!

    Soapboxmom

  2. #2
    Mike!'s Avatar
    Mike! is offline "Say it like you mean it!
    Join Date
    Jun 2010
    Location
    Wish you were here!
    Posts
    143

    Re: Greyhound Bus Lines has Abysmal Customer Service

    I rode a Greyhound 400 miles from Sacramento to Long Beach once. They should use them to get information from terror suspects.

  3. #3
    JackArons's Avatar
    JackArons is offline Junior Member
    Join Date
    Jun 2010
    Posts
    8

    Re: Greyhound Bus Lines has Abysmal Customer Service

    Gee!! I did not know that they still existed...what a shock!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Disclaimer: Opinions expressed on this website are solely those of their respective authors.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42