Comcast Serves Up What May Be the Worst Customer Service Call in History

“The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

“What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

“This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was ‘Okay, please don’t disconnect our service after all.’).”

https://www.yahoo.com/tech/this-may-...851980684.html

wow. what a dick. the guy got twinktwink of comcast.

I think I would have played them one of their own commercials:

http://www.youtube.com/watch?v=bc895oyB6qM

More than 100 Comcast employees spoke to The Verge about life inside the nation’s largest cable and broadband company

"A 90-year-old woman called to add phone to her account and my boss told me afterwards, 'she was probably senile… but you should have upgraded her cable.'"

Comcast Confessions: when every call is a sales call | The Verge

It doesn't surprise me that Comcast is number 1 on this list.

Companies with the worst customer service:

10.) Wal-Mart
9.) Wells Fargo
8.) T-Mobile
7.) Verizon Communications
6.) AOL
5.) AT&T
4.) Dish Network
3.) Bank of America
2.) DirectTV
1.) Comcast

Source: http://finance.yahoo.com/news/custom...151103637.html