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Thread: Comcast Serves Up What May Be the Worst Customer Service Call in History

  1. #1
    JustTooMuchTime is offline Senior Scambuster
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    Comcast Serves Up What May Be the Worst Customer Service Call in History

    “The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

    “What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

    “This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was ‘Okay, please don’t disconnect our service after all.’).”

    https://www.yahoo.com/tech/this-may-...851980684.html

  2. #2
    Whip's Avatar
    Whip is offline Anonymous. As are you all
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    Re: Comcast Serves Up What May Be the Worst Customer Service Call in History

    wow. what a dick. the guy got twinktwink of comcast.

    I think I would have played them one of their own commercials:

    Last edited by Whip; 07-16-2014 at 09:40 AM.

  3. #3
    JustTooMuchTime is offline Senior Scambuster
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    Comcast Confessions: when every call is a sales call

    More than 100 Comcast employees spoke to The Verge about life inside the nation’s largest cable and broadband company

    "A 90-year-old woman called to add phone to her account and my boss told me afterwards, 'she was probably senile… but you should have upgraded her cable.'"

    Comcast Confessions: when every call is a sales call | The Verge

  4. #4
    Blue Wolf's Avatar
    Blue Wolf is offline Senior Member
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    Re: Comcast Serves Up What May Be the Worst Customer Service Call in History

    It doesn't surprise me that Comcast is number 1 on this list.

    Companies with the worst customer service:

    10.) Wal-Mart
    9.) Wells Fargo
    8.) T-Mobile
    7.) Verizon Communications
    6.) AOL
    5.) AT&T
    4.) Dish Network
    3.) Bank of America
    2.) DirectTV
    1.) Comcast


    Source: http://finance.yahoo.com/news/custom...151103637.html

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