General Manager with outstanding written and verbal skills! (Houston, Texas)
Derrick Alexander
4623 Pinebrook Lane
Houston, Texas 77053
832-577-4682
dwalexander@texas.usa.com
December 15, 2011
Dear Hiring Manager,
I am writing this letter to inform you about my interest in the position at your company. I feel that I would be a great match in what you are looking for based on my credentials from prior work experience.
I have over five years of management experience in sales and customer service environments. As part of my management experience, I have successfully trained and developed team members to target and generate new business in a sales environment. Another essential key that I have to offer is superb customer service skills. The ability to interact and build relationships with customers is very vital in the world of business. Great written and verbal communication skills are other acquired skills that I have to offer. The drive to take risks and new challenges is expected in the world of sales, which I also have experience in as well.
By illustrating some of my past work experience, I would be a great asset to your company and what you are looking for as a new candidate for employment. I look forward to speaking with you, if the opportunity presents itself. Thank you for your time and have a wonderful day.
Best Regards,
Derrick Alexander
Derrick Alexander
4623 Pinebrook Lane
Houston, Texas 77053
832-577-4682
dwalexander@texas.usa.com
OBJECTIVE:
To obtain a position that advances career and skills while
utilizing education and experience, promoting growth of employer
SUMMARY:
Ten years of excellent customer service experience and cash handling.. Over five years of
experience in sales, marketing, operational, billing, and managerial experience. Three
years of human resource experience with outstanding verbal and communications skills.
Two years of experience in quality assurance.
EDUCATION:
ITT Technical Institute
Bachelors of Science
Information Technology - Computer Systems Technology
Graduated in 2010
GPA: 3.2
SKILLS:
● Microsoft PowerPoint
● Microsoft Excel
● Microsoft Word
● Windows Server 2003
● Windows XP
● Microsoft Visio
● Microsoft Access
● Linux Operating System
● Network routing of protocols and cabling
● Formatting hard drives
EXPERIENCE:
Precash, Call Center Manager (2009-2011) $48,000 annual income
Responsible for the daily operation and management of the call center through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development.
Ensured that calls were answered by staff within agreed time scales and in an appropriate manner.
Assist with the recording statistics, and performance levels of the call center and preparing reports.
Handled complex or escalated customer complaints or enquiries
Assisted in organizing staffing, including shift patterns and the number of staff required to meet demand.
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive programs.
Forecasting and analyzing data against budget figures as needed
Developed, implemented and reviewed core responsibilities and tasks of the call center employees.
Analyzed performance statistics and made decisions on the basis of these statistics; Random audits of calls and processes to improve quality, minimize errors and track operative performance.
Recruitment of new employees.
24 Hour Fitness, Sales & General Manager (2003-2009) $60,000+ annual income
Devised and implemented activities to meet customers' demands and generated profit.
Monitored revenue and expenses report on a daily basis.
Managed budget by planning, forecasting, and monitoring revenue for each department.
Calculated payroll data and cost of goods.
Monitored supplies and expenses for each department.
Greeted members, cultivated member relationships, and encouraged member connectivity by promoting an engaging and welcoming environment.
Built relationships with local civic groups and governments to encourage community involvement.
Gain Loss Review and Daily Sales Summary Report.
Performed daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and in good repair.
Recruited, hired, and mentored department heads to promote career growth through training, development, and performance assessment.
Prepared and facilitated "all club" meetings to review policies and procedures, discuss club promotions, and ensure positive club morale.
Authorized new hires, promotions, employee status changes, and terminations.
