Goodbye to Flexkom
Dear FK colleagues, former colleagues and friends,
After much deliberation, we (Richard, Milan and Rik) decided to make public our reasons to quit Flexkom, or should we say Flexcom.
Take the trouble to read this letter and make sure you don’t also get in financial trouble, like many of us who have done FK full time for too long.
We are writing this letter not to take away your dreams but to let you know how FK shattered our dream, with, according to us, their lies, deception and pure scamming.
Below we give a summary of the last 2 years with FK as we saw it.
LICENSES:
Like everyone else we are at some point started with FK with the associated conditions, rights and obligations.
A working POS with a clientcard system, before the app and POS 3, 4 and 5 came.
These terms and conditions (think for example of getting the RC status when reaching a certain position such as SM) are continuously changed in favor of FK and to the disadvantages of the licensee.
We had junior-, business-and global, after which the VIP packages, KTM and K-packages were launched and now to top it all off the new BOTM, Blue Ocean Team Member
A little clarification:
VIP Package:
With the introduction of the VIP package not only a "free" POS device was promised but also extra earnings, commissions and very important, LIFELONG training for FREE, for yourself but also for your partner.
This package was so good that we were urgently advised by the current CM to invest these 800 euros, so that we could earn more commission and later get all training for free.
The associated bonuses of 50 euros with a max. of 500 for enrolling a VIP are for the most part not paid. Per shared app 50 euros would be paid.
KTM PACKAGE:
The KTM package came just as quickly as it disappeared.
It was once intended to sell the POS to the retailer but with the KTM packages we could offer a ' FREE ' POS to the shopkeeper, so as to connect a large number of shops quickly.
Many hundreds of POS devices were sold and eventually, after hard work by the Dutch management, also largely shipped. However, we have had cases of people who to this day still have received no POS while having paid. Examples and proof of this are present in the Apeldoorn Office.
This of course is to blame to these people and their sponsors and no to FK, according to our CM. In some cases this will certainly be true but the amateurish administrative work of FK has certainly not helped.
INVESTOR:
During the sale of the KTM packages an investor came up who would purchase 5000 POS for the Benelux.
Contracts were signed in Munich and our CM had many thousands of euros invested in this man. However this guy was not properly screened by FK and the CM, because afterwards it turned out that this investor was a dreamer.
Marketing would be arranged by this man and so the Hague Project was born.
The Hague Project took shape in Rimini where we with a number of enthusiastic and very good colleagues came up with a plan which then was submitted to and approved by the management.
Once again hope glimmered and the conditions regarding the commissions that were linked to this we grudgingly accepted.
Richard has promoted the whole Project the Hague himself, together with the team Rimini, throughout the Netherlands and many people became enthusiastic again witnessing the more than 220 applications for the project.
The disappointment was again very great for everybody, when it became apparent that this whole project was dumped in the trashcan.
MUNICH:
After this debacle there followed a trip to Munich. It’s result we share with you so that you understand that the integrity of FK is totally nonexistent and that our directors Asker and Cengiz can NOT be trusted, to say it mildly.
The objective of this trip was to secure the Benelux for our CM, to get influence on the translations, technical support and to hear the new BCM story as well as express our complaints about the operation of our products and services that did not function properly up to that point.
Also the aim was to get 500 POS incl. marketing so that the Hague s Project could still succeed after all and we could prove that our strategy was the right one.
However, our whole plan was swiped right of the table because the CM of Belgium, Erwin Fally, was present. Our CM then said in no uncertain words that we are not going to table with this 'criminal'.
FK had long prepared the contract for the Benelux and only had not said goodbye to Erwin Fally, despite our repeated insistence of our CM to do so.
And then comes the moment where our CEO Cengiz shines and show his class.
Instead of, as we had agreed to do, resign immediately, we sat there for 2 days, listening for 18 hours to a BCM story which we never were going to run and of course Fally sat there too and was praised into heaven.
These people can manipulate so well that you get away with a good feeling, while not many of your objectives have been reached. When Richard during training of Savas commented on our app and the product, there was a furious response and the training was stopped and we were told that we would NOT be BCM if we continued to complain......
No, we had to BUILD, build and build to sell as many licenses as we could .... (we call that money raking for the company)
Eventually we thought we had agreed on the following points:
1. our CM would be the CM of the whole Benelux and E. Fally (read: 'criminal') would be pushed to the side.
Current situation is that Fally still does the BeLux, together with our CEO Cengiz and not the CM Netherlands.
2. the translations were to be done by our people and that was partially successful were it not for the fact that many translations could not be done because of administrative disorder of FK.
3. our CM has arranged 500 POS, for which he earns great respect, including the promise for budget to paint a Hague streetcar in Flexkom colours an logo’s, which we had already promised to our stores.
As you know, we did get those 500 POS. But the promised marketing we will not get.
K-Package:
As anyone who is still active knows by now, we are now working on the next licenses. K-packages with an accompanying new strategy, the umpteenth change within the FK concept.
Like this it is impossible to get the big picture and to understand who gets which commissions and what is now the objective of FK.
A POWER TEAM was created with about 40 FK people, in order to reconstruct Flexkom in the Netherlands. They were promised huge earnings up to 11,000 euros per month. Unfortunately, see the e-mails of the CM, there is place but for a limited group of people in that POWER TEAM and you are no longer welcome at this time because it is full.
If one wants to remain successful in FK one will have to go with the new concept. You’ll have to invest again and buy a card á 39 euro, get new people and pay 50 euros to be able to follow the workouts for the next 48 months for free.
These of course are very different workouts that the ones that were promised to you as a VIP. Didn’t all VIP people already pay for their training by means of upgrading their license with 800 euros......RIGHT?
It is again the changing of conditions and breaking of promises and agreements.
Oh, Yes, for other meetings and trainings you have to pay your entry fee just to be informed of the latest developments in Flexkom, for example, the Mastermind sessions.
Undoubtedly, this is done with legitimate reasons, in the eyes of Flexkom, but not for us anymore.
People who have earned a certain "status" associated with a paid subscription have lost that and the accompanying benefits just like that. You as a GTM are left to deal with it.
We had more like 1500 licensees in Netherlands and there are hundreds of thousands of POS sold worldwide.
Where are these devices now and especially where are those people that ever thought to be able to achieve something for himself and had the ailing small and medium-sized enterprises.
Those are not the "right" people, the weak members of our society according to FK.
Outrageous how these people are treated by FK.
Blue Ocean Team Member (BOTM):
And Yes, as you may have read yesterday in the newsletter, also the K-Packages are on the way out and in comes something new .... The BOTM.
A new concept, devised and worked out in detail, that is going to conquer the world of MLM. With these packages, we are going to register hundreds of new people ... This is it.
The existing members (read: milk cows) can of course upgrade for ' only ' 199 euro and get again very much additional personal QR codes and the beautiful profit percentages of 20% and 10% or 20% and 20%.
ISN’T THAT THE SAME STORY WE HEARD BEFORE!
So many people went from a Global license to a VIP license, then to the K20 and now to top it all off to upgrade to a BOTM 1 or 2?
In between, they bought a nice training permit card, that then of course is not valid for a Mastermind session.
POSITION AS RC (REGION COORDINATOR)
The well-known straw that broke the camel's back was for us that the position as RC (lifelong 5% commission from all shops in your postal code area) will cease to exist.
Most likely FK has done this on purpose, because they NEVER had any consideration for the RC 's.
Munich did not have the postal code regions (we had everything in order in Netherlands), the system could not organize the postal codes and the contracts were very often modified to render the job of the RC as difficult as possible.
It seems that FK never planned to realize the position of RC, but just used it to get a boost in the sale of licenses, with which FK had her pockets filled again.
To all of us is a big sausage was held, not once but dozens of times. We still see Asker standing on stage at various locations. Make SM in 30 days and acquire the status of RC. Existing agents could with 1 new license and SM position also make it to RC and so it came to pass. We were honored, by our CEO Asker, as Regional Coordinator in the van der Valk hotel in Nuland.
According to Asker, he has told this many times on stage, we now could buy a PlayStation and 7 Pajamas or just lie down on a lazy beach chair because the many thousands of euros were going to come our way, even without us doing anything.
As it seems that FK created the RC position only to be able to sell licenses as fast as possible and as much as possible, it is of course quite logical that FK now wants to abolish this position.
The RC position does not bring in any more money and if they would pay commissions it would cost money. That is a lemma that is not listed in the dictionary of FK.
Hence the introduction of the BCM concept.
To ‘decently' say goodbye to the current RC’s, FK has sent a very amateurish mail (this mail can be forwarded on request) with all email addresses public in which a new set of demands is stated that one must pick up. Otherwise the RC status will be lifted.
The requirements are as follows:
Connect 100 stores per 100,000 inhabitants within 6 months. We all have an area of 200,000 + and so that amounts to at least 200 stores per RC within 6 months.
Since the 6 months have already passed, we get the chance from our very LOYAL FK to achieve the above objective until the end of 2014.
We only have to register 25 new BOTM before 17 October 2014 and then our time will be extended until the end of 2014.
A very nice gesture from FK and also very decent of our management.
FLEXKOM keeps forgetting one key element: They must FACILITATE us with a WORKING PRODUCT, not a cheap Chinese or Korean POS to ships, to say nothing about not being able to pay with the Flexapp, about which more later on.
In short, no matter how good you would be as RC, because of the conditions mentioned above, it is almost impossible to fulfill the requirements. So in the end FK has what it always wanted, harvested license money and it did not cost them anything.
If you can not keep up as an RC for various legitimate reasons, then FK just flat out and relentlessly kicks your butt and tells you that you are not the right person according to FK.
After 1.5 years of hard work, many sacrifices on private area and financial malaise, to say nothing of the shattered dreams and illusions, FK wipes its ass with us. as seasoned criminals they continue to rake in license fees in various ways.
Never has there been but one payout in the whole wide world that is related to the 5% commission for the RC.
SYSTEM:
As said, we still work with a non operating system despite all the promises and fine words. Many millions of euros (according to FK) and the work of "professionals" have not been able to cure this.
The FLEXAPP and POS (already POS5 now) do not what they are supposed to be doing.
At the time we went to the retailers came an update that made the payment link disappear suddenly.
FK has made a major blunder and are hit on their knuckles by the authorities and may not proceed with the way they wanted to bring the cash back system.
One must have a banking license according to FK and they claim that this is coming and that they have invested already many millions in the FK bank.
In short this is not 1, 2, 3 settled and they have very amateurish been sleeping. After various promises the realization date gets pushed ever further.
September, October, november 2014 and we now even get indications of January or February 2015. So we again can easily lose one more year!
Then as a patch FK came up with a "payout-link" for the customer which was written in half German half English and did not work.
After completing the data on the POS appeared a message that Flexkom will contact you as soon as possible. This did not happen, not via mail nor by SMS.
Was not the philosophy of Flexkom that the customer would always spent the money saved at the affiliated stores?
This was and is for many people the reason to start with FK. Because this would you give SMEs a real boost, wich is what they need at this time.
But instead, the customer can (if they're lucky) have the money transferred via a link or through a debit card so the money can be drawn from the wall and so usually it will end up not in SMEs.
So FK deviates 180 degrees from her so called idealistic concept in which SMEs and its customers are number 1.
Quality POS:
There is a high loss of POS systems. What we know from the project in the Hague is that, on average, 4 of the 10 terminals failed out of the box or within a period of less than 1 to 2 months. This is absolutely not acceptable. A 100% guarantee on a fully working system was given. Or we would not enter the market.
Website:
As ' First Mover in M-commerce ' it is ridiculous that there still is no good website, even after a number of years. Especially the translations, which according to our management costs a lot of money and therefore are still not done.
That money is rather used for the Maserati's and Porsche's and bonuses for the top of our company, for example the bonus of more than ¾ million for Asker and the Golden Mercedes of Cengiz of over 250,000 euros.
No, we prefer to have the licensees and our retailers look at a half German and half English website. Let alone the fact that we still don't even have a mobile website
SEPA:
With the SEPA forms everything seems to be wrong. There is no money cashed from the shopkeeper and thus none paid to the licensees.
The explanation of Flexkom and Flexkom Netherlands, that after research they have found that more then 80% filled out the SEPA forms incorrectly?
A bizarre observation, not at least because there are shopkeepers who have done everything online and so was immediately approved. The fault lies again at another and not at FK.
Errors are made everywhere, but 80%? come on!
Flexapp:
The intention once was that the retailer would share his apps, but since that would require that they follow a professional ICT course, we have said that we are going to help the shopkeeper with the sharing of the app via customer teams.
However, the product is still only for 50% finished and it is inconceivable difficult to share the app. We are also not to mention the fact that various languages are used in the Flexapp.
On certain platforms such as Black Berry or Windows-phone you are out of luck. There is no app for these platforms and there never will be.
Flexcard:
Because the Flexapp was hardly shared there is a return to the Flexcard. We can now hand it out with a nice associated folder (who is going to pay this?) and the customers do not need to register.
The registration follows only if the customer wishes to withdraw money.
'Fantastic' for the retailer who until then can not reach the customer with the video mailing system or with other offers.
In all presentations of FK local advertising and marketing is promised with billboards ads and even local television. Probably FK will only appear on television when shows such as Ripped off or Most Wanted start noticing FK. Because until now they don’t deliver on these promises as well.
We hereby sketch what we feel and think about FK after 1.5 years of lies and false promises. We have hundreds of witnesses, maybe you yourself are one.
Back office shopkeeper:
The back office of the shopkeeper doesn't look good and is unwieldy. Translation is lousy and still not in proper Dutch. There would be a great video mail system, in which 1 press off the button many people could be reached. Your own customers but also all other customers?
For that it should be working and it does not work? Apparently not a priority. They make promises and have not properly thought about it, but already bring it to the market.
Web shop:
Orders to the online store are a disaster. You pay and then you have to wait for minimum 4 weeks for your stuff where up to 1 week is promised.
The goods are way too expensive in our opinion, but this is because the CM and the BCM need to get a commission on it. After all the mistakes you'd expect some more leniency by FK and keep prices lower.
Trainers Academy:
The trainers Academy is abolished. Change of conditions again. People have put time, energy and money in it. They have traveled the whole country for zero euro fee in order to train the people.
The unavoidable farewell from Paul Petterson lays heavy upon us and it is incomprehensible for us that FK so treats such a good trainer.
E-Kiss:
The E-kiss story, in order to make customers, was first tried in America. Now the word is out that this has become a big flop and that it will not be implemented. (if you are interested we can send you this information)
Smartphone FK:
And of course Flexkom soon will bring their own smartphone to the market. Why not take care of the old problems first before a new product is introduced?
No, they are going to launch yet another product on the market so they can make money. We will have to buy it again and there will undoubtedly be a revenue model attached to it. Given the past experiences, it promises nothing good. How do they want to compete in this multibillion-dollar industry?
Last words:
The clamor of dissatisfied people sounds louder and louder. Legal steps are taken and prepared. Not only in the Netherlands, but in many countries where Flexkom is active or has been. Not only civil but also criminal suits.
The biggest turnaround has been the CM meeting of Salzburg where we lost Paul Petterson. And our current CM changed course radically.
He went on to build teams and for the first time in 1.5 years 'even' approached his own network. Something he until then, according to his own words, had not yet done because the confidence was very fragile.
He also has said many times to various people that if ' this or that ' would not be realized then he would quit and then make sure that FK would fail worldwide. At least on 4 different times, he has indicated to this stand. The fact that stopping or going on were that close alone sowed lot of unrest.
All the CM has done before Salzburg earned our utmost respect. After that he served us off publicly by saying in Nieuwegein that Project the
Hague was a debacle and Zoetermeer also has ended.
That will undoubtedly be our fault and can not be blamed on the 'fantastic facilities’ that FK provided during that period.
Contracts are torn and if you protest they tell you flat out just to sue them.
We can certainly write a whole book with the incredible changes etc. We have not even mentioned the individual QR codes that everyone has.
After all upgrades on average 2000 and added together enough to fill the whole of the Netherlands with customers 4 times over.
But if we now continue this story will grow as thick as the Dikke van Dale (dictionary) and that is not our intention.
We want to thank everyone with whom we have worked and also hope that their eyes will open, and that they no longer will listen to and be manipulated by the FK owners and their CM.
Be discerning and follow your reason, take a look at left and right and exit the tunnel you’re in.
Nobody, I say again nobody at this point makes any money, and that will continue to be so for the foreseeable future.
Almost two years in FK, in which we have learned a lot and have experienced some life lessons.
We are grateful for getting to know new friends and enthusiastic people with a lot of different qualities, that was priceless. So that we end up evaluating the trip as positive.
Unfortunately for us here it comes to an end and it does hurt, very very much. In our view, this is the right and only decision we could make.
We hope to see you soon in a different setting and wish you all the best for the future in especially good health.
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