Nothing but trouble – Westhill Consulting Insurance

In the scale of 1 to 10 I’m giving Westhill insurance Consulting a negative score! We have had many awful experiences from them over the years so I feel that I should take responsibility making the people aware of
I have been very disappointed with Westhill Consulting insurance. For almost two years of being a customer of them we got nothing but disappointments, constant dissatisfactions. At first they were all good and showing kindness but eleven months after we got our policy it is almost hard to reach them. Its either no one can accommodate us at the moment of something like the system is down or whatever.
We had a rough and intense couple of months, with our house got burned and our mom was in in excruciating pain and being told that there is nothing more they can do with our insurance. Well they could have at least given us a reasonable explanation and decent explaining. We ended up finding a cutting-edge, little-known, very expensive treatment. We didn’t get a single penny from Westhill Consulting Insurance until now to think it has been almost 9 months since the accident.
Not only did they haven’t paid for anything, but they have never answered our calls and emails. We even went there personally but it was also useless. We got served with rudeness that is all.
I'm immensely ungrateful that a huge part of the financial stress was aggravated for us by Westhill Consulting Insurance. Sure we had to pay office visit costs, big deal. And monthly rates are extremely unreasonable for this type of payout, in my opinion. They were inefficient, unkind, in fact rude, slow to reimburse, it is even next to impossible, and generally the worst. I don't know where we would be today if we waited for Westhill’s response.
I think that they are only paying people to write long positive reviews. Their services well below what we've come to expect from small companies these days, but we are talking about two emotionally charged topics: the health of family members, and money. So better not deal with these kind of people who only care about themselves and nothing more.
As with everything, understand what you are getting into. They don't pay for everything but, at least in my experience, were upfront about what they would cover and what they wouldn't. There are pre-existing clauses. It's good to get a policy when your dog to some other insurance company so when an issue does arise, you are covered and you will be more secure unlike with Westhill Consulting Insurance.